All merchandise sold by Shear Integrity is guaranteed to be authentic and new, unless otherwise stated. All merchandise is guaranteed against mechanical failure and defects in workmanship and the duration depends on each manufacturer. Damage caused by tampering or damage resulting from repairs not performed by the manufacturer or an authorized repair center are not covered under warranty. Warranty work will be handled directly between you and the manufacturer. Please refer to the manufacturer's warranty enclosed with your purchase for terms and service instructions.

If necessary, Shear Integrity will handle certain repair issues and advise the customer accordingly. Postage and insurance are the responsibility of the consumer, and shipping and handling fees will apply (generally around $15 - $25).


Return Policy

If you are not completely satisfied with your purchase, simply return it to us within 14 days of purchase and we will credit your account minus the shipping. If your order was eligible for free shipping you will be charged $10 for the return. Most Items are subject to a 15% restocking fee. Certain items are subject to a 30% restocking fee, please contact Customer Service at info@shearintegrity.com to see if the item you are returning to us is under this category.

Please contact Customer Service at info@shearintegrity.com to obtain a Return Authorization Number prior to returning your item. Also, please note that the product must be returned to us in "new and unused condition" and in its original gift box, with the enclosed warranty certificate intact.

We do not accept returns without a Return Authorization Number and on any customized items, such as engraved items, special orders, limited edition items, leather items, Porsche watches. We cannot accept a return of any item with any indication that it has been used or damaged. We will accept customized items for repair under our warranty policy as described in the Warranty section of the site.

Once you have obtained a Return Authorization Number, please place your item in a padded envelope and mail to the address below. Postage, insurance and package tracking are the responsibility of the customer.
 

Return Authorization Number: (Insert Authorization Number provided to you)
(Please indicate the nature of your dissatisfaction with the product.)

*If you have received damaged or incorrect merchandise, please contact a Customer Service Specialist no later than 5 business days after receipt at info@shearintegrity.com.